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29-Aug-2016 10:47

This morning I was asked to update the Global Address List and Offline Address Book in an Exchange environment.

You could wait for Exchange to do it automatically (the default schedule is once a day) but what when you want to force the update to take place right now?

RESOLUTION: To prevent the recommendation window from reoccurring, the user will need to completely reload the Global Address List from the server.

The user can do this by selecting Yes in the recommendation window or within Outlook by doing: Select Zimbra Tab Select Sync Global Address List Select Reset Global Address List Resetting the global address list will not replace the existing Global Address List until the sync has fully completed.

It can take up to 72 hours for new records and updates to existing records in AD/Exchange to propagate out to all local copies of the GAL.

At the moment we have an issue with the Global Address List.

I rebuilt the Default Offline Address List and downloaded the updated address book in outlook however there are still no updates.

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This document explains the process of how an individual can get their information updated in GAL.

Note for Mac Users: Mac versions of Outlook do not connect to the Exchange server in the same way as PC versions.

Every time a Mac checks for new mail, it also updates the GAL.

This article shows how to manually update the Global Address List (GAL) in Outlook (version 2010 and above).

The Global Address List is a directory of contact information that is stored in a central place called the Exchange Server.

This document explains the process of how an individual can get their information updated in GAL.

Note for Mac Users: Mac versions of Outlook do not connect to the Exchange server in the same way as PC versions.

Every time a Mac checks for new mail, it also updates the GAL.

This article shows how to manually update the Global Address List (GAL) in Outlook (version 2010 and above).

The Global Address List is a directory of contact information that is stored in a central place called the Exchange Server.

If their information has already been submitted, this explains how to manually download their address book to force their Outlook to updated its information.1.